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Customer Comments
We are always interested in hearing our customers comments and feedback on our courses, check out some of the feedback we have received recently and why not send us a comment by emailing us at feedback@claphandies.com...
First Aid
I really enjoyed the course thanks. I found it to be a very good overview of first aid and was delighted it included adult CPR etc as well as just paediatric matters. There was a lot to take in in a day but reading the informative booklet afterwards helped it sink in. Siobhan was great- a lovely woman. The personal anecdotes really helped liven up the day and put the theory into context. It was interesting to hear a lot of her instincts and decisions in emergencies were those of a mother rather than a nurse. This helped helped me feel first aid is for everyone and not just something other people can do. I now feel in an emergency at worst I would remain calm and delegate clear instructions re ambulance calling etc, and at best help practically. The instruction was very clear and the mix of theory with practical after lunch worked well. I have stayed in touch with a group of mums from a baby massage class. Two of us did the first aid class and we recommended it to the others who all allege they will participate when they find the time! I feel happy now that God forbid something happened my baby I would be able to do my best for him and not spend my life wondering if I could have done better had I attended a first aid class. - Elaine Hastings - Harcourt St

Liza, The course was great....and Caron McMahon was fantastic. The content, pace, examples used, size of class etc. were perfect. Thanks again, Deirdre - Deirdre Hoey - Harcourt St

The course was absolutely fantastic. The content was everything literally that I could have hoped, very comprehensive. Caron was excellent as she incorporated questions and experiences throughout the day. I was amazed how well she managed everything as often at the end of a 1 day course there'll be a bit that gets skipped over and you might be so tired at that stage that you don't care! - Kathryn - Harcourt St

I am an expecting mother and one of the worries I had was a young child choking, I found the course very useful and helpful. It was excellent. Thank you - Annette Raffery - Harcourt St

My husband and I found the course very good. The instructor was excellent - very knowledgeable and held our attention well. The course length was good, enough time to cover the basics without getting tedious. We came away from the course feeling much more confident on what we would need to do if there was an emergency.We would definitely recommend the course to friends and family with young children. - Kathy Morrissey - Harcourt St

I thought the course was excellent and I found it very interesting and useful. The instructor was knowledgable and friendly, and had an appropriate sense of humour. I would certainly recommend it to friends - Annette Sohor - Harcourt St

The course was excellent. John McCormac the presenter was also super. He had a lovely style and I really learnt a lot from him. In fact it is quite shocking how little I really knew about first aid before hand. It should be a mandatory course for all parents! - Anna Scally - Harcourt St

I attended the first aid course in Greystones last week and it was brilliant - I have recommended it to all my friends and family - so thank you. - Amanda - Greystones

I found the course to be very beneficial. Alice in particular had a great teaching manner and used lots of examples which helped to demonstrate what she was talking about. - John & Marie Reilly - Harcourt St

I found the first aid course very good and would definitely recommend it. My only fear is I wouldn't remember how to do CPR in an emergency as most also felt. My recommendation to you would be to do up some score cards laminated for infant, toddler and adult CPR and choking so in an emergency one could glance at them. Overall, 10/10. - Fiona Garvey - Harcourt St

I found the course really interesting and practical and it met my objectives in the timeframe given. I thought the tutor was very good. Her knowlegde and instruction were excellent. - Catherine Coleman - Harcourt St

I enjoyed the first aid course and did learn a lot of very good information. The instruction was very good and our instructor very passionate about the subjects covered. Thank you for running the course and I look forward to taking courses with Claphandies in the future. - Lisa Ockochinski - Harcourt St

I thought the course was great. As a new Mum, I had zero knowledge of what to do in an emergency and wanted to feel pretty confident ifsomething went wrong. We had Carron mcMahon giving the course and found her to be excellent. She was very knowlegable and relaxed and made the day very interesting - as did the practical aspect. This made it make sense and it was great to be able to practice on the others. - Rhona Crowley - Harcourt St

I really enjoyed the course and found it very very worthwhile. The instructor in particular was very informative and personable and made the day very interesting. The practice hands on sessions were particularly useful. I have since recommended the course to others. In fact I think this course should be compulsory to all new parents.Great course - Aoife O'Shea - Harcourt St

Thank you for organizing the pediatric first aid course. Overall I enjoyed it and feel I've certainly learned from it. The location was great- easy to get to and good parking. There were about 8 in our group which was a nice number as people were able to get involved comfortably and there was time to practice techniques - Brenda Boylan - Kilkenny

The course content was very appropriate and instruction excellent. I deffinetely feel it was worth while and have and will recommend it to others. - Tara Marlborough - Malahide

I really enjoyed the course, I definitely found it very helpful and would recommend it. Can' t remember the lady who gave the course, but she was lovely, very approachable. I liked that you could ask questions any time.The class size was just right. I had no first aid experience at all so found the content perfect for me. Yes, I would fell more confident in dealing with an emergency especially with my two lil 'uns, althought hopefully I'll never need it but great to know I have it. - Jenny King - Malahide

I was very happy with the course content. It was all very relevant. The instructor was very good. He made things easy to understand. He was very interactive with the class and brought a bit of humour to the day, which was good. It was well worthwhile.I am recommending to any parents I know. - Stephanie More - Greystones

"I thoroughly enjoyed the course and found it really beneficial. I did a first aid course about 12 years ago for work but couldnt remember any of the content and now that I have a baby, I felt that I really needed to know what to do if a situation arose. The course instructor was very nice and made the course very enjoyable. The structure of the course, doing the theory first, followed by practical training worked really well and, as the number of people on the course was only 10, it meant that we all got the opportunity to practice the practical stuff and we werent sitting around for ages losing interest while the others were taking their turn. There was a lot to take in and I dont know if I'd remember everything in the case of an emergency but I definitely came away feeling that I'd be a lot calmer and more confident if a situation every arose and hopefully I'd know what to do and be able to deal with it. I would definitely recommend the course to others." - Caroline McPartlin - Malahide

Hi Liza, the course went really well, the instructor Patricia was extremely competent and approachable. Everybody on the course was happy with the course content and preferred doing the course in my house, among friends. I will certainly recommend your company to my friends if needed in the future, Caroline - Caroline Filgate - Private Course

"To summarise on the first aid course, I found it to be very useful, very informative and very well constructed. The Nurse who instructed on the day, well you couldn't find anyone better to run that class." - Garry Kirwan - Harcourt St

Hi Liza, The course was excellent, I couldn't find one thing negative to say about it and I have to say the guy giving the course was very very good. It was that good I spent the evening telling my husband about all the things I learned. I found out about the course through reading about your website on the Independent supplement. I would definitely recommend the course to others. - Fiona Henry - Harcourt St

"Yes I really found the course worthwhile and have been recommending it to all my friends with kids! The instructor was excellent and I would certainly feel more confident in an emergency. Is there a section on the website to give feedback?" - Jennifer Kelly - Harcourt St

"I really enjoyed the first aid course. The content was very comprehensive & the instructor was excellent. I liked the fact that the course included alot of practical demonstrations. Hopefully I won't ever have to use the skills learnt but I would definitely feel more confident in handling an emergency with my child should one arise. It was a very worthwhile course and I would highly recommend it to all parents & those looking after children." - Anne Marie MacCormack - Harcourt St

I though the course was great, I attended as I have 3 children under 5-years, and I know feel so much more confident that should a situation arrive where I need to deal with a medical emergency Iíd have some idea what to do. I believe I would be much more effective now than before taking the course. I would definitly recomend (I already have done so). - Tracey Daly - Malahide

The course was very comprehensive. It was very well managed and Trish was excellent, I also thought getting to practice the CPR was invaluable. I would Definitely recommend it. - Carolyn and Leigh Dolan - Malahide

"I was very happy with course content...... covered everything. Patricia, the instructor was terrific ! It was so interesting and I was disappointed when it finally came to an end as I was so engrossed. It was definitely worthwhile and I am so much more confident in administering First Aid to the children. I would recomment you highly to others." - June Woods - Malahide

Thank you for your mail regarding the First Aid Course. I thoroughly enjoyed the course and thought it very worthwhile. Our Instructor, Trisha, was fantastic. She is very professional and has a vast amount of experience and knowledge. I have already recommended the course to anyone I have spoken to since. - Marcelle Gribbin - Malahide

Some feedback on the course run by Trish at Malahide Rugby Club on Sat June 13th, I was very happy with the course & Trish is an excellent tutor - informative, relaxed & entertaining. I would recommend the course to others & I have just answered the qns you posed in your earlier email - Susan Lohan - Malahide

"I attended the course last Saturday & I was very impressed, I Definitely found it helpful. In particular I felt coming away that I understood the concepts & methods; I did a 3-day occupational some years ago & was more confused coming away from that. Instructor was excellent & good mix of content/practical/sample-stories & taking questions. Rare to get people with the right level of knowledge & good presentation skills. I would definitely & I will recomend the course to others. Hope it goes well for you & happy to go reference/sounding board if ever needed." - Oliver Farrell - Harcourt St

Thank you for your mail regarding the First Aid Course. I thoroughly enjoyed the course and thought it very worthwhile. Our Instructor, Trisha, was fantastic. She is very professional and has a vast amount of experience and knowledge. I have already recommended the course to anyone I have spoken to since. - Marcelle Gribbin - Malahide

Yes I did enjoy the course and thought it was really worthwhile to attend. The instructor was very good, made the course very practical and interesting. And yes I would recommend the course to friends. - Marie-Josee - Harcourt St

"Just to let you know that I enjoyed the first aid course. Trish was very informative yet entertaining and approachable. The day seemed to go by very quickly (which I hadn't anticipated at all!). I will definitely recommend the course." - Clare Tunnicliffe - Malahide

I really enjoyed the First aid course. I felt the instructor was great very approachable and knowledgeable. I feel I benefited greatly from it and would like to think that I could act confidently should an incident arise. I would definitely recommend it to friends. The content was just right for a day long course. Thanks for organizing it, it is so important and I am really glad I did it. - Audrey Duggan - Harcourt St

We both found the course very informative and it was delivered very well by the trainer John McCormack. He had an easy style and explained everything clearly and gave plenty of time for practical learning. I would recommend the course to others as it is very worthwhile. - Emma Balmaine - Greystones

"I found the course really helpful and interesting. The course content covered a lot of areas and the practical aspect of the course was very good as it was not just theory which made it easier to take it all in and learn. The atmosphere was very relaxed and the instructor was very good and informative. I think would feel a little more confident about dealing with emergencies as in particular the Heimlich menoevre and CPR were emphasised and there was plenty of time to practice it. I would certainly recommend the course to others." - Mark Mcloughlin - Greystones

"Hi Liza, course was excellent, I found it very practical, and the instructor engaging, friendly and informative. I'm very happy with what I learned and, please God, while confident I hope to never have to use it. I'll be recommending you. Rgds, Conor." - Conor Waters - Greystones

Just a short note to say I completed the First Aid Course in Cork on Sat and was really impressed with its content and its delivery. Helen covered each and every area comprehensively given the short time allowed - while it may be impossible to learn everything in those few hours I certainly left feeling well equipped to deal with the most basic and somewhat difficult scenarios. I have and will continue to spread the word to other mums and dads in my circle. - Joanne Murphy - Cork

Many thanks for taking the time to follow up regarding our experience at the First Aid Course. I thought Siobhan was lovely, very warm and obviously very passionate about teaching first aid ñ she created a very open atmosphere where everyone felt comfortable participating and asking questions. I have recommended the course to several pals and I know David circulated your website to a few of his work colleagues. It is my intention to send my sister and pal on it shortly as they look after my son. I think a voucher for the course would make a wonderful present for new parents. - Rosslyn & David Ryan - Harcourt St

I thought the course was good and the content was appropriate. I liked the fact that it dealt specifically with children. I would feel more confident now dealing with an emergency. It was worthwhile and I would recommend it to others. - Lara Hynes - Harcourt St

I found the course very good. I feel more confident that I would be able to deal with an emergency, the instructor was very good. I liked that the instructor got us do carry out various emergency procedures a couple of times with the models until we were confident. He covered all questions and queries and was very helpful. I have recommend the course to all my friends and have sent them your website link! - Breda O Sullivan - Malahide

Hi Liza - my nanny Nadia actually went on the course and found all of it excellent and very practical and would definitely recommend it. She thought the instructor was excellent. - Jocelyn Emerson - Harcourt St

Hi Liza, I found the First Aid course very useful and definitely feel more confident to deal with an emergency. The instruction was excellent! - Madeleine Lavin - Harcourt St

My feedback on the first aid course would be very positive. I learned a lot during the course of the day and found the practical stuff particularly useful. I am not sure I would remember so much if I didn't have to do it myself on the day (cpr etc.). The instructor was very good and the class was a good size. I would definately (and have already) recommended the course to friends. - Deborah Mintern - Harcourt St

Really enjoyed it, thought is scary but reassuring at the same time. Excellent presenter Ögood combination of wit, practicality and medical knowledge. - Orlaith O'Callaghan - Harcourt St

Both my husband and myself completed the course, on different days with different instructors. We both found it very useful and were talking about it on Saturday after he left the course. There were lots of very interesting information, most of them we only half knew so it was good to get some practise and also a refresher on what we already knew. The course content was very thourough, we covered most if not everything of the most common dangers. We found both instructors very good, very clear and patient. I hope I'll never have to do it, but I definitively feel more confident now that I know what to do should anything happen. - Anne Weber - Malahide

Dear Liza, Alexis was delighted with the course and can't stop advising people to attend it. Thank you very much. - Alexis Murphy - Harcourt St

"I found the first aid course to be really worthwhile and I'm glad I took the time to do it. The instruction was excellent! I forget the instructor's name but he had a great sense of humour that kept things lighthearted. I feel much more confident that I could handle a emergeny situation with Mr. Baby now. Hopefully it will never need to be put in use of course! I'd definitely recommend the course to others, especially first time mums, as I think it's a real confidence builder. I only wish I had known about it when I was pregnant so I could have done it before it meant taking a day away from the baby. Maybe you could try to find a way to target expectant mums in your marketing? Just a thought. " - Tana Kaplan Gray - Harcourt St

I actually completed a pediatric first aid course two years ago however, I found the course on saturday focused much more on children. I was never previously taught about infantile convulsions or the recovery position for infants and i found this particuarly interesting. I would definitely recommend this course, it was definitely worth completing. - Annette Sohor - Harcourt St

"The course was great - very worthwhile indeed. The instructor was very good and he really went into the CPR aspect of the course in great detail and we were happy to have to go through it again at the end of the day. It's amazing how confusing it can be when you actually have to go through the steps on your own so it was great that he spent so much time on it." - Nicola & Stephen - Harcourt St

"Everyone that attended the course found it extremely beneficial. The mix of discussion and practical work kept it interesting. Fergus, our trainer was also excellent. I have since recomended your company to 2 groups of people and would not hesitate in doing so for anybody else. I feel much more confident now that I could handle an emergency situation a lot better than before I did the course." - Olivia McCarthy - Harcourt St

Baby Massage
Hi Liza, I just wanted to drop you a quick email regarding the massage course I attended in Rathfarnham recently (finished up last Friday). I just wanted to say that the massage tutor, Julie, was absolutely fantastic. I have attended a couple of courses pre- and post natal, & Julie's classes really stood out as being the most enjoyable & beneficial for both my baby & I. I know the other two ladies who attended with me also aggreed that she was most welcoming, informative & inclusive course instructor - she really is an asset to you. I will be reccomending her class to anybody who will listen! - Pauline Forsyth - Terenure