Privacy Policy

At ClapHandies, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information.

If you have any questions, feel free to reach out to us at office@claphandies.com

Information We Collect

When you use our booking system, we collect the following information:

  • Contact Details: Name, email address, and phone number
  • Child Information: Your child's name and date of birth (to ensure age-appropriate class placement)
  • Payment Information: Payment details are processed securely by Stripe and are not stored on our servers
  • Booking History: Records of your class bookings and attendance
  • Technical Data: Browser type, device information, and IP address for security and analytics

How We Use Your Data

We use your personal information to:

  • Process and manage your class bookings
  • Send booking confirmations and important class updates
  • Contact you about schedule changes or cancellations
  • Process payments securely through our payment provider
  • Improve our services and website experience
  • Comply with legal obligations

We will never sell your personal information to third parties.

Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Essential Cookies

These are necessary for the website to function properly, including maintaining your session during the booking process.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website, helping us improve our services. These cookies collect anonymous information.

Preference Cookies

These remember your preferences, such as your cookie consent choices.

You can manage your cookie preferences at any time through the cookie settings on our website.

Third-Party Services

We use trusted third-party services to provide our booking system:

Stripe (Payment Processing)

All payments are processed securely by Stripe. Your card details are never stored on our servers. View Stripe's Privacy Policy.

Postmark (Email Communications)

We use Postmark to send booking confirmations and important updates. View Postmark's Privacy Policy.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

  • Account Information: Retained while your account is active and for a reasonable period afterward
  • Booking Records: Retained for up to 7 years for financial and legal compliance
  • Marketing Preferences: Until you unsubscribe or request deletion

Your Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request your data in a structured, machine-readable format
  • Right to Object: Object to processing of your data for certain purposes

To exercise any of these rights, please contact us at office@claphandies.com.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:

  • Encryption of data in transit using HTTPS
  • Secure storage of personal information
  • Regular security reviews and updates
  • Limited access to personal data on a need-to-know basis

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Last updated: December 2024