Terms and Conditions

Welcome to ClapHandies! We've laid out a few guidelines below to ensure that everyone enjoys a safe and fun experience.

If you have any questions, feel free to reach out to us at office@claphandies.com

Illness Policy

We don't expect you to stay at home for every runny nose. But we do ask you to stay away from PlayLabs if you are experiencing any of the following: vomiting, diarrhoea, chickenpox, impetigo, hand, foot, and mouth disease, conjunctivitis, or any other contagious conditions.

Please wait until your child is symptom-free for at least 48 hours or has been given the all-clear by your doctor before returning to PlayLabs.

Please reference the HSE's website on childhood illnesses: HSE Childhood Illnesses

Missed Classes & Make-Up Voucher Terms

Eligibility for Make-Up Vouchers

Customers may request make-up vouchers for up to two (2) missed classes per term, per registered participant. Make-up vouchers are provided in lieu of missed sessions and are not a substitute for term bookings.

Voucher Request Process

Make-up vouchers must be requested only after the class has been missed. Requests must be submitted via the official ClapHandies make-up request form: make-ups.claphandies.com

Eligible Terms for Missed Classes

Customers may claim for missed classes from either the current term or the immediately preceding term. Requests for missed classes outside of this period will not be honoured.

Availability of Make-Up Classes

Make-up classes are scheduled only during weeks 5 and 6 of each term and are subject to availability. Customers may be required to attend their make-up session at an alternative venue or during a future term, depending on available space.

Voucher Validity

Issued make-up vouchers are valid for a period of two (2) years from the date of issue. It is the responsibility of the customer to redeem the voucher within this period.

Non-Transferability & Restrictions

Make-up vouchers are non-transferable, may not be exchanged for cash, and cannot be used as credit toward any other booking or term. They are intended solely for the registered participant for whom the original booking was made.

General

The make-up voucher system is designed to offer flexibility while maintaining fairness and operational viability for all customers and venues. ClapHandies reserves the right to modify or withdraw this offering at any time without notice.

Cancelled Classes

While we aim to avoid cancellations, there may be instances where we need to cancel a class due to low enrolment or other unforeseen circumstances. If this happens, we will notify you as soon as possible, ideally no later than the day before your term starts.

In the event of cancellation, we will offer you a full refund or a pro-rata refund if some classes have already been held.

Cancelled Classes - Government Directives

In the event that we are required by the government to stop running in-person classes or to reduce class sizes, all affected sessions will be transferred online and offered via Zoom at your regularly scheduled class time.

Unfortunately, we will not be able to offer refunds or make-up classes under these circumstances. Once we are permitted to return to in-person classes, we will resume the term as scheduled, but no make-up sessions will be offered for the classes that took place online.

Merged Classes

If we need to merge age groups classes due to low numbers, we will inform you in advance. If the merged class or new time doesn't suit you, we are happy to offer a full or pro-rata refund depending on how many classes have taken place.

Postponed Classes

Occasionally, we may need to postpone a class due to venue availability or an instructor's illness. We will do our best to inform you via text, email, and phone, though notice may sometimes be last minute.

The postponed class will be rescheduled, and the term will be extended. If rescheduling is not possible, a pro-rata refund will be provided.

Adverse Weather Conditions

Classes will proceed as scheduled if the venue and its surroundings are deemed safe and accessible. Unfortunately, we cannot offer refunds or reschedule classes due to adverse weather that prevents individuals from attending, provided the class itself is held.

Refund Policy

  • Full refunds are available for cancellations made up to three weeks before the term starts.
  • A 50% refund is available for cancellations made up to one week before the term starts, unless we are able to fill your spot, in which case a full refund will be issued.
  • No refunds are available for cancellations made less than one week before the term begins.

Behaviour Guidelines

We understand that little ones can sometimes get overexcited, but we ask that disruptive or rough behaviour (such as hitting, biting, or pulling hair) be managed promptly. If necessary, we may ask parents to temporarily remove their child from the play space to help calm them down.

In cases of repeated disruptive behaviour, we may request that the child take a break from PlayLabs and return in a future term. Should this occur, we will offer a refund for any remaining classes.

Withdrawal of Service

ClapHandies reserves the right to refuse service to any client if their behaviour is deemed inappropriate or unreasonable.

Safety & Parental Supervision

Your child's safety is our top priority, and we rely on your assistance to ensure it. Please make sure all doors are securely closed, bags are kept out of reach, and buggies are safely stored.

Children must remain under parental supervision at all times, as ClapHandies is not a preschool service. Parents are fully responsible for their children during all PlayLabs sessions.

Sibling Policy

Non-participating younger siblings (such as babies on laps) may attend free of charge.

Participating siblings are eligible for a reduced rate of 50%. Please note that sibling packages are for one adult attending with two children (i.e., siblings). Each family must purchase a separate package.

Last updated: December 2024